Technical Account Manager

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: February 1, 2025

Job Description:

About the role: As a Technical Account Manager at Together AI, you will work with our customers to create business value through AI applications. Technical Account Managers at Together are the foremost voice of the customer internally and the first line of defense externally. TAMs directly impact the path to renewal and expansion for our customers, making them an integral component of the overall revenue team. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.Responsibilities

• Act as a technical advisor to our most strategic customers, deeply embedding with them to support the ideation and development of training, fine-tuning, and inference solutions on Together.
• Build educational content and tooling for both internal and external use around Together's solutions (i.e., playbooks, blogs, demos, etc.).
• Manage customer state at all times from active support tickets to current implementation success to identifying potential new technical avenues of growth.
• Build and maintain strong relationships with technical stakeholders within accounts, ensuring the successful deployment and scaling of their applications.
• Deliver high-value feedback to our Product, Engineering, and Research teams, ensuring our platform continues to evolve to meet customer needs.Qualifications
  • 5+ years of experience in a customer-facing technical role with at least 2 years in a post-sales function.
  • Strong organizational skills and ability to manage dozens of customer implementations at once.
  • Strong technical background, with knowledge of AI, ML, GPU technologies, and their integration into high-performance computing (HPC) environments.
  • Strong understanding of training, fine-tuning, and inference in the context of open source LLMs.
  • Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible), container infrastructure (Docker).
  • Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.About Together AITogether AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancements such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure.CompensationWe offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $150-220K + equity + benefits. Our salary ranges are determined by location, level, and role. Individual compensation will be determined by experience, skills, and job-related knowledge.Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
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Keywords: Tbwa Chiat/Day Inc, San Jose , Technical Account Manager, Executive , San Francisco, California