Escalation Manager

Company: VirtualVocations
Location: Sacramento
Posted on: February 1, 2025

Job Description:

A company is looking for an Escalation Manager - PLEX.

Key Responsibilities:

Engage with customers during crises to ensure their goals are met
Collaborate with cross-functional teams to solve complex issues
Drive action plans for escalated situations and assess necessary resources

Required Qualifications:

Bachelor's Degree
Legal authorization to work in the country of job posting
5+ years of experience in Customer Success, Escalations, or Technical Account Management (preferred)
5+ years of Project Management experience (preferred)
Prior experience as a Team Leader or Manager of a Technical Support team (preferred)

Keywords: VirtualVocations, San Jose , Escalation Manager, Executive , Sacramento, California

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