Product Support Team Manager
Company: VirtualVocations
Location: Salinas
Posted on: January 31, 2025
|
|
|
Job Description:
A company is looking for a Manager, Product Support Team to lead
and inspire a team of Product Support Specialists.
Key Responsibilities
Lead and develop a team of Product Support Specialists through
training, coaching, and feedback
Drive team performance by setting expectations and ensuring metrics
are met or exceeded
Optimize processes and workflows to enhance the quality of customer
support
Required Qualifications
3+ years of people management experience
Proven track record in managing customer support or implementation
teams, preferably in a SaaS environment
Strong understanding of customer support best practices and
scalable solutions
Familiarity with digital advertising and technical integrations,
with experience in CTV platforms being a plus
Data-driven approach to managing teams and tracking performance
metrics
Keywords: VirtualVocations, San Jose , Product Support Team Manager, Executive , Salinas, California
|
Click
here to apply!
|
