Manager 2, NA SMB Growth Initiatives

Company: PayPal, Inc.
Location: San Jose
Posted on: March 25, 2025

Job Description:

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.Job Description Summary:Manager 2, NA SMB Growth Initiatives, reporting to the VP, NA SMB Growth is responsible for driving strategic initiatives for the North America SMB organization. This role will set up scalable, repeatable, predictable processes, working horizontally across the organization to deliver on key objectives, such as reducing SMB churn & decline, increasing engagement with existing SMBs, and migrating SMBs to updated integrations to access our latest features.Qualifications:

• 7+ years of experience in strategy, business operations, or a related field
• Strong business acumen with an understanding of product strategy and economics, including P&L management
• Proven ability to identify business opportunities and navigate commercial challenges
• Exceptional problem-solving, strategic thinking, and analytical skills
• Experience building and managing relationships with executive stakeholders
• Strong communication and storytelling skills, with the ability to influence technical and business stakeholders at all levels
• Proficiency in data analysis, modeling, and using analytics tools to drive strategic decisions
• Ability to work independently and drive strategic initiatives from ideation to execution in a highly matrixed global organization
• Entrepreneurial mindset with a strong sense of ownership and driveResponsibilities:
  • Develop and implement scalable, repeatable, and predictable processes to support SMB growth
  • Collaborate with cross-functional teams, including data analytics, finance, sales, marketing, and product, to drive strategic initiatives
  • Analyze quantitative and qualitative insights to provide recommendations to senior leadership on new initiatives and SMB growth strategies
  • Define strategic priorities by conducting analyses that inform go-to-market plans, product roadmaps, and resource allocation
  • Lead critical cross-functional projects, building business cases for initiatives and driving them from conception to completion
  • Identify and execute growth opportunities through experiments and data-driven optimizations to enhance SMB engagement and retention
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Keywords: PayPal, Inc., San Jose , Manager 2, NA SMB Growth Initiatives, Executive , San Jose, California