Store Manager

Company: Community Choice Financial Family of Brands
Location: San Francisco
Posted on: February 1, 2025

Job Description:

OverviewAs a Store Manager, you will leverage your leadership skills to coach, train, and guide your team to excel in their roles and uphold our high-quality standards. Reporting to the General Manager, you will serve as their right hand and run daily operations in their absence. You will make a positive impact on overall store performance by setting the example for account management, marketing, and compliance all while providing an unmatched customer experience in our high-velocity and fast-paced environment.Responsibilities

• Train, coach, and supervise store team members to ensure adherence to quality standards, safety procedures, and Company policies.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
• Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition. Maximize customer success by offering ancillary products that fit their needs.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls.
• Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance of staff.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Assist in running the store and day-to-day operations in the absence of the General Manager.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company.Qualifications

• High School Diploma or equivalent required
• Minimum one year of supervisory, key holder, or relevant leadership experience
• Minimum one year customer service, retail, and/or sales experience
• Hands-on cash management experience
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required (subject to applicable law)
• Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.Preferred Qualifications and Skills
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish is a plus and may be required for certain locationsWhat We OfferOur Benefits Include:
    • A comprehensive new hire training program
    • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
    • Performance-based career advancement
    • Educational Reimbursement Program
    • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
    • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
    • Company-Sponsored Life and AD&D Insurance
    • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
    • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
    • Diverse Culture and Inclusive Environment
    • A relaxed, business casual dress code that includes jeans and sneakers!Our CompensationThe annual target compensation for this position is $49,920/yr. This role is eligible for performance bonuses.About UsCalifornia Check Cashing Stores provide quick and easy check cashing services for our customers including short term money services such as Money Orders, Tax Prep Help, Western Union, Bill Pay Services and Green Dot Visa Debit Cards throughout our many retail locations across the state.The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
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Keywords: Community Choice Financial Family of Brands, San Jose , Store Manager, Executive , San Francisco, California