Pixel Enterprise Technical Account Manager

Company: Commserve Technolgoies Inc
Location: Mountain View
Posted on: January 30, 2025

Job Description:

Role: Pixel Enterprise Technical Account ManagerLocation: Mountain View, CA (100% onsite at client location, no exceptions)Job Description:

• Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS
• Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware Workspace ONE/Intune/Ivanti/SOTI etc.
• Ability to apply broad technical knowledge of Pixel device and be conversant with functionalities, features & capabilities including Pixel's core hardware components such as custom chipset
• Experience in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities
• Ability to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution
• Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)
• Strong interpersonal and collaboration skills to effectively understand and respond to customer technical requirementsResponsibilities:
• Act as the Primary Interface to Pixel's large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.
• Logging bugs after First level of Triage to either resolve the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team.
• Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.
• Tracking and prioritization of bugs and the communication of bug status to stakeholders.
• Work closely with Google's leads to resolve and escalate critical issues to get support from the organization.
• Ability to understand customers' new requirements related to Pixel or Enterprise.
• Carry out tasks that involve provisioning and flashing of devices, shipping, logistics.
• Timely handling of customer queries.
• Meet or beat Metrics defined regarding time taken from initial customer outreach to final bug resolution.
• Regular customer meetings and updates to be shared with Google and customer leads.
• Summaries of customer defects raised in Buganizer, reproduced (as required), assigned, managed to closure, and synchronized with Enterprise bug systems; regular status reports on open/closed issues, risk areas, and performance against SLAs (as required).
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Keywords: Commserve Technolgoies Inc, San Jose , Pixel Enterprise Technical Account Manager, Executive , Mountain View, California