Assistant Service Manager

Company: Coast Counties Peterbilt
Location: San Leandro
Posted on: February 1, 2025

Job Description:

Assistant Service Manager Job Description

Assistant Service Manager

77K/yr to 107K/yr - advertised compensation includes bonus potential

POSITION PURPOSE:

The Assistant Service Manager assists the Service Manager in the day-to-day operation of the Service Department. The Assistant Service Manager organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.



KEY RELATIONSHIPS:

The Assistant Service Manager reports directly to the Service Manager. The Assistant Service Manager will communicate with sales, parts, warranty and executives as his/her course of duties relate to the accomplishment of directives, objectives, and communication of the status of ongoing affairs.



The Assistant Service Manager will work closely with the other parts counter personnel, & warranty manager coordinating with them the various aspects of customer service requirements & issues.



The Assistant Service Manager will also work closely with the Service Writer & technicians for the coordination of repair strategies, estimates, and updating repair status in an effort to provide excellent customer service.



The Assistant Service Manager will also work closely & daily with customers, providing timely estimates, updating open repair orders (ROs) status in an effort to provide excellent customer service. As customers inquire, the assistant service manager will be required to know the status of each and every job that shows as an open RO and provide updates in an efficient manner.



DUTIES AND RESPONSIBILITIES

Management /Administrative - related

---Meet with the Service Manager and the Service Writer each morning to establish repair strategies based on the turnover notes, dispatch sheets, and job priorities

---Conduct a "Daily Pre-work Communication Meeting" with all service technicians at their assigned start times. Minimum content to be review = assigned jobs, jobs to be assigned & customer expectations, safety tip; along with other relevant topics (current technician proficiency)

---Assign Repair Orders based on skills / abilities & inform technicians of expectations and time allowance on each repair before, during and after a repair order is being processed.

---Assist technicians with diagnostics and troubleshooting.

---Review repairs in process as to timeliness and QUALITY.

---Provide Daily RO updates to all department & branch stakeholders plus customers using SmartLINQ Service Management aka Decisiv

---Reconcile payroll day to day

---Review technician write-ups for accuracy and completeness.

---Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.

---Coordinate with the rear parts counter on repairs waiting for parts.

---Coordinate with the warranty manager

---Coordinate with the truck sales man

---Maintain a clean shop environment

---Maintain the readiness and proper working condition of the shop tools

---Assist the Service Writer with preparing accurate repair estimates.

---Update Service Writer on current repairs in process on a regular basis.

---Provide current product updates and service bulletins to technicians.

---Assist the Service Manager in helping maintain training requirements by recommending needed training and the proper technician for each specific training class.

---Assist the Service Manager in the discipline of technicians due to poor work performance by the recommending or issuing of verbal and written warnings and by recommending the need for suspension or termination of technicians.

---Perform performance appraisals for technicians on his shift and assist the Service Manager to determine future goals and wage increases.

---Assist the Service Manager in the interviewing and hiring of new technicians.

---Assist the Service Manager in maintaining a dealership prescribed standard (manual) for proper hours for repairs.

---Assist the Service Manager in establishing departmental goals and forecasts for each year and aid in accomplishment of these goals.

---Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,



Customer - Related

---Maintain daily contact with service customers as needed. Check repair status and update customers as to changes in promised completion time or change in estimate to complete repairs. All updates to customers using SmartLINQ Service Management aka Decisiv

---Open and close repair orders as needed.

---Handle routine complaints, concern and make adjustments to repair invoices that require one hour or less.

---Recommend adjustments greater than one hour to the Service Manager.

---Work with the credit department to maintain proper credit status on each repair order.



Requirements

---2 years in a truck service department is preferred

---H.S. Diploma and Associates Degree preferred

---Excellent Communication Skills - written and verbal

---Proficient with Microsoft Office, Outlook, and Windows based softwareCompensation details: 77000-87000PI85ec408c37c4-25660-36388589

Keywords: Coast Counties Peterbilt, San Jose , Assistant Service Manager, Executive , San Leandro, California