Customer Success Manager

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: January 28, 2025

Job Description:

About the role: As a Customer Success Manager at a pioneering AI company, you'll be the guiding light for our customers, ensuring they get the most value out of our training, fine-tuning, and inference stack. You will navigate complex business and technical challenges, project manage large AI infrastructure initiatives, and navigate critical executive relationships. As a part of the Customer Experience organization, you will collaborate closely with Product and Sales, driving continuous improvement of our offerings. This is an exciting opportunity for someone knowledgeable and passionate about AI to make a significant impact in a fast-paced, customer-first environment.Responsibilities

• Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time.
• Project manage large AI infrastructure deployments, maintaining accountability for successful implementation, go-live, and uptime.
• Manage the full lifecycle of onboarding to securing renewals from our customers, engaging the sales team when expansion opportunities present themselves.
• Navigate critical executive stakeholder relationships within existing accounts.
• Unlock new business opportunities within existing customer accounts by pitching the value of Together.
• Act as the tip of the spear for customer feedback, collaborating with Engineering, Research, and Product teams to address feedback.Qualifications
• 5+ years of experience in a customer-facing role with at least 3 years in a customer success function at a data and/or infrastructure company.
• Experience navigating complex organizational charts and building executive relationships.
• Technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
• Experience working cross-functionally with teams such as Engineering, Product, and Research to build out a voice of the customer program.
• Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
• Excellent communication and interpersonal skills, with the ability to explain complex concepts to non-technical stakeholders.
• Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.About Together AITogether AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure.CompensationWe offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $150K-220K OTE + equity + benefits. Our salary ranges are determined by location, level, and role. Individual compensation will be determined by experience, skills, and job-related knowledge.Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
  #J-18808-Ljbffr

Keywords: Tbwa Chiat/Day Inc, San Jose , Customer Success Manager, Executive , San Francisco, California