IT Operations Analyst I

Company: Gopuff
Location: San Jose
Posted on: March 24, 2025

Job Description:

Gopuff is seeking an IT Analyst to support our platform as we provide a world delivery service. Your primary responsibility will be to support our team's use of technology and services. This role requires triaging and prioritizing user requests and helping design and implement the support system. Excellent communication skills and problem-solving abilities are essential.As a vertically integrated company, our systems include warehouse management systems, driver delivery apps, point of sale support, financial systems, and of course printers that continually run out of cyan. Your actions will matter. Good work will improve our customers' lives by giving them back precious time in their day. This position reports to the IT Manager.Working hours will be Friday - Tuesday (2pm - 11pm PST) (5pm - 2am EST)Responsibilities

• Support our supportive and inclusive culture while driving excellence in execution
• Logging and processing support calls through ServiceNow
• Planning and undertaking scheduled maintenance upgrades
• Talking to clients and computer users to determine the nature of any problems they encounter
• Responding to laptop problems
• Supporting office technology at BevMo HQ
• Supporting point of sale system within BevMo stores
• Repairing equipment and replacing parts
• Maintaining records of software licenses
• Managing stocks of equipment, consumables and other supplies
• Troubleshoot and resolve remote hardware, software, and network issues
• Identification and triage of incidents
• Follow Gopuff's technology delivery practices, standards, project management disciplines
• Communicate status updates with key stakeholders during major incidents
• Be flexible. Be willing to learn. We're growing and we need you to grow with usRequirements
  • 2 years of support experience
  • Knowledge of Windows, Mac, iOS, and Android
  • Experience documenting resolutions for entry to the Knowledge Base
  • Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
  • Experience with Identity Management Concepts (G-Suite, Azure Active Directory)
  • Familiarity with Cloud Environments (eg. Azure, AWS, Meraki)
  • Experience with Incident Management Tools (eg. Jira, Freshservice)
  • Knowledge of core networking concepts (TCP/IP, SD-WAN, LAN)Compensation
    • Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we'd reasonably expect to pay candidates. A candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. For additional information on this role's compensation package, please reach out to the designated recruiter for this role.
    • Salary Range: $50,000 - $75,000
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Keywords: Gopuff, San Jose , IT Operations Analyst I, Professions , San Jose, California