Lead Full Stack Engineer - Developer Platform San Francisco, CA

Company: FrontApp Inc.
Location: San Francisco
Posted on: January 16, 2025

Job Description:

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including , , , , and .We are looking for an experienced full stack engineer to join the team responsible for the platform and APIs that power over 100 partner integrations, thousands of custom workflows, and millions of API requests per day. By enabling customers to take advantage of backend automation and build bespoke UIs within Front, your work will be the foundation of Front's mission to empower businesses to provide tailor-made service at scale.As a member of the Developer Platform team, you'll be responsible for building the next generation of integrations for our partner developers and customers. This includes ownership of Front Platform, which allows customers to create and manage their applications directly in Front. We build the systems behind the Core API, plugin SDK, and application lifecycle framework. More recently, we have focused on no-code solutions which help customers bring in third party data to power their workflows within Front.What will you be doing?

• Own the design, development, and maintenance of the systems behind Front's public API, application framework, and plugin SDK.
• Drive technical discussions around Front's integrations strategy, including roadmap planning.
• Design, build, and own developer-friendly frameworks and documentation.
• Collaborate closely with product managers, product designers, and other engineers to conceptualize, build, and test new .What skills and experience do you need?
  • Product mindset: committed to building the best user and developer experience.
  • Industry experience building fast, reliable, real-time web-based applications.
  • Experience working with or building APIs.
  • Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
  • Strong track record of launching and delivering projects of significant complexity and high level of ambiguity.
  • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
  • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
  • Full professional English proficiency.Bonus:
    • Experience working with complex data models and distributed systems at scale.
    • Experience with TypeScript and React.js.
    • Experience with API design.What we offer
      • Competitive salary.
      • Equity (we are post-series D & backed by some of the best VCs in the US).
      • Private health insurance, including plan options at no cost to employees.
      • Paid parental leave.
      • Flexible time off policy.
      • Focus Fridays - learn more !
      • Flexibility to work from home 3 days/week (unless posted as a full-remote role).
      • Mental health support with Workplace Options.
      • Family planning support with Maven.
      • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities.
      • Wellness Days - Fronteers get an additional day off on months with no holidays.
      • Winter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the &
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Keywords: FrontApp Inc., San Jose , Lead Full Stack Engineer - Developer Platform San Francisco, CA, IT / Software / Systems , San Francisco, California