Field Service Specialist

Company: Waters Corporation
Location: San Francisco
Posted on: January 10, 2025

Job Description:

OverviewTA Instruments' Field Service Organization is comprised of highly skilled, motivated and customer-focused professionals that are technical experts on TA Instruments' product suite.As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (DSC, TGA, SDT, TMA, and DMA) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.TA Instruments is seeking a highly skilled, motivated and customer-focused professional to join our world-renowned Field Service Organization in the San Francisco, CA area.Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
• Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains timely professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.QualificationsEducation:
  • Associates Degree in Chemistry, Engineering, Biology, or other science-related field
    • Bachelors Degree preferredExperience:
      • 2+ years experience with installation, performance maintenance, troubleshooting, support and/or end-user utilization of scientific instrumentation, with preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
      • Ability to perform effective system-level troubleshootingCompetencies:
        • Must possess a strong customer focus
        • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers' needs
        • Personal sense of integrity and trust; ethical practice
        • Must be independent and able to make decisions
        • Effective time management skills
        • System-level approach to problem solving
        • Analytical approach with a strong drive to resolve open issues
        • Excellent verbal and written communication skillsTravel:
          • A clean driving license and a valid passport will be required
          • This is a territory-based position with traveling within your designated territory, and occasional overnight travel may be requiredThe general base pay for this position ranges from $65,500 year to $87,000 year. Pay is based on several factors including market location, job-related knowledge, skills, and experience.Company DescriptionWaters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving
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Keywords: Waters Corporation, San Jose , Field Service Specialist, IT / Software / Systems , San Francisco, California