Senior Operations Manager

Company: Barkbus
Location: San Jose
Posted on: March 21, 2025

Job Description:

About UsBarkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We're the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation's beloved pet brand.Who We AreWe're a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We're a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you're ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.About This RoleSimply put - you love building teams, managing people, creating operational efficiencies and you love dogs! The role is a great blend of leadership and business performance management. As a Senior Grooming Operations Manager (Senior GOM) at Barkbus, you will be responsible for building, growing, inspiring, and empowering a fantastic team of Barkbus Pet Stylists within your designated territory. The Senior GOM will ensure that all Pet Stylists are prepared and equipped to deliver world-class grooming and customer service each and every day.The ideal candidate understands how to empower and inspire while creating a healthy and positive environment for Pet Stylists to work in. You lead from the front by creating and implementing strategies and processes to achieve success for your territory. You mix your business acumen with your passion for operational excellence to simplify processes and enhance the performance of the territory. You are a dog-lover at heart, are both strategic and hands-on, and are excited by the challenge of building a start-up.Role & Responsibilities

• Oversee operations across Northern California to drive regional revenue growth and profitability.
• Accountable for team performance of 30+ Pet Stylists, including but not limited to team training, engagement, attendance, productivity, rebooking, and customer experience.
• Leverage data and operational metrics to assess performance, identify trends, and implement improvements that drive key business outcomes.
• Act as the primary point of contact for day-to-day service and scheduling escalations to ensure the customer experience is always world-class.
• Drive safety, efficiency, and effectiveness in all aspects of grooming operations including mobile services and hub inventory.
• Tackle key business priorities, scale best practices, and implement operational improvements in partnership with cross-functional peers.
• Demonstrate strong project management skills - planning and executing projects of varying urgency and scope with minimal guidance.
• Embody the Barkbus core values and ensure Pet Stylist accountability towards them.
• Other engaging ad-hoc duties and projects may be assigned.Qualifications & Experience
  • Must be both a people and dog lover!
    • Minimum 5 years of experience leading teams with at least 2 years leading teams of 10+ employees.
    • Strong proficiency in Excel/Google Sheets, with demonstrated experience using data to track KPIs, optimize operations, and inform strategic decision-making.
    • 2+ years of relevant experience in strategy and/or operations role (or related).
    • Exceptional communication skills, with the ability to build relationships and influence stakeholders at all levels.
    • Proven success managing highly ambiguous problems and owning solutions from inception to execution.
    • Strong Project Management skills with demonstrated ability to collaborate with cross-functional partners to solve problems at scale.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Strong Excel/GoogleSheets and data analytics capabilities, including using data to make decisions.
    • Pet or mobile service-related experience is a plus.Compensation & Benefits
      • Competitive Base Salary: $115K-$130K, based on experience.
      • Annual bonus target of 10% base salary.
      • Stock options upon required tenure.
      • Comprehensive medical, dental, and vision insurance.
      • Retirement Savings Plan to support your future.
      • Pet Insurance to keep your furry friends healthy.
      • Monthly cell phone stipend to stay connected.
      • ClassPass membership to support your fitness and wellness goals.Equal OpportunityBarkbus is an equal-opportunity employer who celebrates diversity. Come as you are.
        #J-18808-Ljbffr

Keywords: Barkbus, San Jose , Senior Operations Manager, Executive , San Jose, California