Customer Care Account Manager

Company: VirtualVocations
Location: San Jose
Posted on: February 1, 2025

Job Description:

A company is looking for an Account Manager responsible for customer satisfaction and retention.

Key Responsibilities

Address escalated customer problems quickly and accurately
Ensure follow-up communication to confirm resolution of customer issues
Meet/exceed key performance indicators related to customer satisfaction and retention

Required Qualifications

Experience handling customer issues with excellent de-escalation skills
Ability to collaborate and influence cross-functionally
Experience with key performance indicators (KPIs)
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Flexibility to adapt to changing customer needs and work environments

Keywords: VirtualVocations, San Jose , Customer Care Account Manager, Executive , San Jose, California

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