Senior Manager, Resolution

Company: VirtualVocations
Location: San Francisco
Posted on: January 29, 2025

Job Description:

A company is looking for a Senior Manager, Resolution Opportunities.

Key Responsibilities

Lead the end-to-end Opportunities Resolution Team process within the Operations Complaint Management program
Execute multiple projects and initiatives to enhance member experience and address complaints
Analyze complaint trends and provide reporting updates to management on outcomes and improvement opportunities

Required Qualifications

3+ years of management experience
5+ years of general customer service experience
Experience in complaints management
Proven track record in hiring, training, and coaching teams
Experience in a multiple-product financial services environment

Keywords: VirtualVocations, San Jose , Senior Manager, Resolution, Executive , San Francisco, California

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