Enterprise Customer Success Manager
Company: VirtualVocations
Location: Salinas
Posted on: January 28, 2025
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Job Description:
A company is looking for an Enterprise Customer Success Manager
to manage the post-sales experience for VIP enterprise
customers.
Key Responsibilities
Act as the primary point of contact for strategic customers and
manage a portfolio of accounts
Conduct customer training and onboarding projects in collaboration
with the Implementation Team
Monitor customer analytics and provide feedback to internal teams
regarding customer needs and feature requests
Required Qualifications
Bachelor's Degree or equivalent work experience
3+ years of Customer Success experience
2+ years of experience in the Hospitality industry
Proven track record of exceeding customer satisfaction and
retention targets
Experience in developing implementation plans and managing complex
deployments
Keywords: VirtualVocations, San Jose , Enterprise Customer Success Manager, Executive , Salinas, California
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