Sr. Dir. Biz Ops, SMB & FS

Company: PayPal, Inc.
Location: San Jose
Posted on: February 22, 2025

Job Description:

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.Job Description Summary:PayPal's SMB & Financial Services Business Unit serves millions of small businesses and consumers globally. Within the SMB business unit, we offer payments and business solutions (lending, cards, etc.) for Solopreneurs up to businesses that have millions in revenue. Within the consumer financial services business unit, we provide credit, debit, and pay later products to millions of consumers globally.The Senior Director of Business Operations reports directly to the EVP and General Manager of the SMB & Financial Services Group and leads a diverse set of priorities to ensure effective business management. These priorities include:Job Description:

• Support the Business Unit leaders in operating the business. This would include creating clear cross-functional goals and driving accountability across cross-functional teams through efficient & effective operating mechanisms and reporting.
• Collaborate closely with data and finance teams to derive insights into business performance and generate recommendations for efficiency and growth. This includes managing the Business Insights team.
• Cross-functional collaboration across the Group inclusive of both business leads and functional partners, and coordination of investment planning & prioritization for the business in partnership with Finance, including alignment on submission for monthly forecasting cycles.
• Own and drive critical cross-functional programs for the business unit and drive process governance in product and commercial areas to drive business outcomes.
• Management and prioritization of resource allocation process, working with business leaders and CFO to identify and accurately track material opportunities and risks and coordination of budgeting processes.
• Leading key horizontal efforts that support business performance, in partnership with relevant stakeholders, including employee engagement and communications, workforce planning, and organization design initiatives.
• Providing operational support to the business leaders (SVPs and VPs) by owning all business unit review storyboards and decks, streamlined reporting, business routines logistics & agenda management, and various ad-hoc projects.
• Nurturing a culture that reflects our leadership principles and champions diversity, equity, inclusion & belonging through actions and outcomes.Qualifications:
  • 15+ years of business planning and relevant experience in a large-scale, heavily matrixed, high-growth global function or business.
  • Strong data and/or finance background.
  • Deep expertise with business case development, and demonstrated financial acumen focused on operational excellence in managing budgets and forecasting.
  • Proven effective collaborator with strong execution quotient, operating in a fast-moving, matrixed, relationship-focused environment.
  • Data-driven and highly organized with superior project management skills.
  • Demonstrated learning agility and passion for taking on new challenges and executing with high velocity.
  • Exceptional verbal and written communication skills, especially with storyboarding and deck writing for diverse audiences ranging from senior executives to broad-based employee groups.
  • Global and domestic travel - Limited, as needed. Mostly domestic.
  • BS or BA preferred.Additional Job Description:Subsidiary: PayPalTravel Percent: 0PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.The U.S. national annual pay range for this role is $143400 to $285450.For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.Who We Are: to learn more about our culture and community.Commitment to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
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Keywords: PayPal, Inc., San Jose , Sr. Dir. Biz Ops, SMB & FS, Accounting, Auditing , San Jose, California