Field Service Technician

Company: DEX Imaging Inc.
Location: San Jose
Posted on: March 30, 2025

Job Description:

Field Service TechnicianSan Jose, CaliforniaD EX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.Working as a Service Technician you can expect:

• Full time schedule, working 40 hours a week
• Full benefits, competitive pay, and uncapped commissions
• Opportunity for training, development, and promotion
• Employee recognition and rewards program
• Regular business hours. We value work/life balance.
• Competitive PTO and Paid HolidaysIf you are career minded and ready to be an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team.What's the opportunity:Service Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, Service Technicians perform diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. Our technicians provide top notch customer care to all of customers and clients.What will you do:
  • Provide service and customer support during field visits or dispatches.
  • Manage all on-site installation, repair, maintenance and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Follow all company's filed procedures and protocols.
  • Cooperate with technical team and share information across the organization.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Update job knowledge by participating in educational opportunities; reading professional publications.
  • Build positive relationships with customers.
  • Work as part of a cohesive team within the shop to meet customer needs.
  • Follow all safety practices of the organization when completing work assignments.
  • Help to maintain company vehicles, inventory and tools in proper working condition.
  • Maintain knowledge on existing products and pursue additional technical and product knowledge by actively participating in the training programs of the dealership.
  • Maintain communication with the customer and answer questions relative to the work being performed. Make recommendations for additional work that needs to be completed.What you bring to the table:
    • Must possess a valid driver's license
    • Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
    • Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.What can DEX provide to you:
      • Opportunity, career development and personal growth
      • In-house training
      • Company culture where we celebrate our team members
      • A place where you can stop going to work and you can start building your careerThe preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of
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Keywords: DEX Imaging Inc., San Jose , Field Service Technician, Professions , San Jose, California