Resident Accounts Coordinator

Company: San Jos-- State University
Location: San Jose
Posted on: April 1, 2025

Job Description:

• Unit 7 - CSUEU - Clerical and Administrative Support ServicesJob Search Category/Discipline: Finance/AccountingTime Basis: Full TimeWorkplace Type: On-site (work in-person at business location)NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.Job no: 543722Work type: StaffLocation: San Jos--Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Finance/Accounting, Full Time, On-siteJob SummaryThe Resident Accounts Coordinator performs duties under general supervision of the Resident Accounts Specialist but works independently to maintain financial aspects of resident accounts, including resident advisory on financial matters related to housing debts and other SJSU debts when applicable, maintenance of third-party and conference group receivables, and collections on past due accounts. This position prepares a variety of reports and analyzes data for accuracy for the Financial Operations area of the Housing department.Key Responsibilities
  • Identifies residents with delinquent accounts, analyzes and updates lists, producing delinquency notices, assessing late fees, revoking parking when required. Places holds on student records when necessary. Compiles data and provides information to Assistant Director for Technology Services (ADTS) for basic setup of StarRez database. Reviews and finalizes the setup.
  • In conjunction with the Licensing/Financial Specialist, works within the parameters of University and state laws and regulations to coordinate evictions of residents for non-payment and/or non-enrollment. Ensures Housing Behavioral Case Manager is kept aware of all pending evictions to coordinate outreach.
  • Provides financial aid counseling to ensure resident meets federal and state financial aid guidelines, California Educational Code Title V relating to eligibility to reside on campus, and other academic issues that may affect the resident's ability to continue residing on campus.
  • Provides financial counseling to residents who are unable to make standard payments due to delays in financial aid or other financial difficulties.
  • Approves or denies housing extensions (deferrals) based on financial aid award and advises residents on responsibilities and options regarding individual payment agreements.
  • Reviews financial aid information provided by the Financial Aid Department to coordinate payment plan information with financial aid disbursement dates.
  • Oversees coordination of financial activities for residents: administers refunds and deferment programs for residents.
  • Advises residents on academic hold policy and process to clear this hold.
  • Places extensions on approved records and advises residents on rights and responsibilities regarding housing payment plan options and payment dates.
  • Researches charge and payment adjustments and requests Reports and Billing.
  • Researches unapplied payments and generates charge adjustments when necessary.
  • Oversees coordination of financial services for residents. Administers billing, refunds, certification and deferment programs for students.
  • Conducts year-end analysis of accounts and recommends residents to be denied future use of housing facilities due to payment history.
  • Prepares comprehensive receivable listings, and provides summary receivable information for use by Administrative & Financial Operations Specialist and Financial Manager.
  • May oversee and coordinate student assistants.Knowledge, Skills & Abilities
    • Ability to review financial documents and data for accuracy, validity, completeness and adherence to standards.
    • Ability to clearly answer questions and explain procedures and policies to students and the public in an efficient and courteous manner, apply judgment, discretion and initiative in performing a variety of tasks.
    • Working knowledge and understanding of Federal and State Financial Aid processes that affect Housing residents.
    • Thorough knowledge of word processing, spreadsheet, and database software.
    • Proven ability to manage competing projects, tasks, and deadlines.
    • Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies.
    • Ability to work with database systems to pull fields or records for reporting or transferring data to other databases.
    • Ability to compose and appropriately format correspondence and business reports using appropriate English grammar, punctuation and spelling.
    • Knowledge of computer applications: MS Word, Excel, Access, PowerPoint, and Internet tools.
    • Thorough knowledge of English grammar, business writing, punctuation, and spelling.
    • Ability to coordinate and direct student assistants.Required Qualifications
      • Any equivalent combination of education and experience which provides the required knowledge and abilities.
      • Four years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities.Preferred Qualifications
        • Bachelor's Degree in Business Administration, Finance, Accounting or a related field.
        • Experience maintaining accounts receivables.
        • Experience providing financial advising or counseling.
        • Experience working in a residential or property management environment.
        • Experience working in an educational environment.CompensationClassification: Accounting Technician IIIAnticipated Hiring Range: $4,581/month - $4,846/monthCSU Salary Range: $4,166/month - $7,312/monthSan Jos-- State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.Application ProcedureClick Apply Now to complete the SJSU Online Employment Application and attach the following documents:
          • Resume
          • Letter of InterestAll applicants must apply within the specified application period: October 16, 2024 through October 30, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)All San Jos-- State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.Equal Employment StatementSan Jos-- State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.
            #J-18808-Ljbffr

Keywords: San Jos-- State University, San Jose , Resident Accounts Coordinator, Other , San Jose, California