AI Lead & Strategist For Product Content

Company: Cisco Systems, Inc.
Location: San Jose
Posted on: March 19, 2025

Job Description:

Location:San Jose, California, USArea of Interest:Technical DocumentationCompensation Range:152600 USD- 266000 USDJob Type:ProfessionalAI or Artificial IntelligenceJob Id:1434719Application deadline is expected to close on March 10, 2025.We are seeking an innovative AI Lead and Strategist for Product Content to drive the integration of AI-powered solutions into our user content processes. This role is pivotal in maximizing generative AI technologies to amplify the quality, effectiveness, and accessibility of user content. The individual in this role will collaborate with multi-functional teams, including product, UX/UI, engineering, and customer support, to create self-updating and personalized content systems that enrich user experience.What You'll Do:

• Develop and implement a strategy for integrating AI technologies into user content, focusing on improving content creation, management, and delivery.
• Seek out opportunities to apply AI for dynamic content generation, personalization, automatic updates, and enhanced search capabilities.
• Evaluate and select AI tools, LLMs, AI agent platforms, and methodologies to supplement the user content process.
• Own the implementation of AI solutions to automate the creation and maintenance of user guides, FAQs, knowledge bases, and tutorials.
• Build AI-based systems for auto-generating content summaries, FAQs, and contextual help that adapt to users' behaviors and needs.
• Optimize content using AI-based analysis of user feedback, common support queries, and usage data to continuously improve content quality and relevance.Who You'll Work With:Collaboration is key, as you will work closely with product managers, developers, UX/UI designers, and content creators to ensure the AI strategy aligns with broader product goals and user needs. You will partner with customer support teams to identify recurring issues and frequently asked questions that can be addressed with AI-powered content, and coordinate with engineering teams to ensure AI models are optimally integrated into the content workflow and can scale as the product evolves. Leading the development of AI-powered personalization features, you will adapt content to user preferences, history, or specific product versions.Who You Are:You will define metrics and performance metrics to measure the effectiveness of AI-enhanced content, using AI-powered analytics to track user interactions, content engagement, and common queries, adjusting the content strategy based on data-driven insights. Continuously assess and optimize AI systems based on user feedback and evolving business needs, ensuring AI-powered content aligns with ethical standards and avoiding bias in content generation. You will establish proven methods for responsible AI use in user-facing content, ensuring that AI-generated content is accurate, relevant, and user-friendly. Training and development are also part of your responsibilities, as you will train internal teams on the use of AI-powered tools and platforms for content.Qualifications:Education:--- Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, Technical Writing, or a related field. A focus on AI or NLP is a plus.Minimum Qualifications:
• 3 years of demonstrated ability in user content, technical writing, or content strategy, with at least 1-2 years of prior experience working with AI technologies.
• Demonstrable experience in implementing AI-powered solutions (such as chatbots, NLP tools, or machine learning models) in content or customer-facing content.
• Familiarity with AI-based tools for content automation and personalization, and LLMs such as GPT, Gemini, and Anthropic Claude.Preferred Qualifications:
• Experience with specific AI-powered tools for content, such as chatbots, smart search, and auto-generation of help content.
• Experience in training or mentoring teams in the use of AI tools for content.
• Background in UX/UI design principles to enhance the user experience of AI-powered content.Why Cisco?#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
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Keywords: Cisco Systems, Inc., San Jose , AI Lead & Strategist For Product Content, Other , San Jose, California