Executive Briefing Center Technical Briefing Manager

Company: NetApp, Inc.
Location: San Jose
Posted on: March 31, 2025

Job Description:

Job Summary:We are looking for an Executive Briefing Center (EBC) Technical Briefing Manager in our flagship EBC at our San Jose. This role is responsible for planning, managing, and facilitating in-person, virtual, and hybrid customer engagements with executives to further sales efforts. Excellent communication with global sales teams, executive stakeholders, and strategic partners is required in planning and managing customer meetings. A strong technical/engineering background is highly encouraged.Job Responsibilities:

• Build relationships with the sales team, product managers, executives, and executive staff regarding processes and procedures to execute successful briefings. Must have proven success in building relationships at all levels of the organization.
• Work with senior leadership, sales, marketing, product teams, and other areas of the company to create, plan and execute customized briefings.
• Collaborate with EBC peers on cross-functional projects to maintain the world-class briefing experience we continue to provide and achieve.
• Lead the complete planning process beginning to end for customer briefings and engagements.
• Manage prep and planning calls with the account team and discussion leaders to ensure discussion leaders understand overall briefing objectives.
• Facilitate each briefing, including but not limited to review of customer session needs, the customer's Business Insights / Voice of the Customer, facilitation to drive business outcome conversations and transition to subject matter experts during each session, and finally the closing to ensure all the customer's objectives were met and challenges understood.
  • Facilitation is a key attribute to the role and training/certification is a requirement. As a facilitator, it is the briefing manager's responsibility to orchestrate the conversation throughout the day and act as a strategic advisor between the customer, the account team, and the discussion leaders/subject matter experts.
  • Act as a technical consultant to the sales account team from the initial briefing request to create an agenda, and source appropriate discussion leaders (including executives) based on the shared objectives of both the account team and the customer.
  • Populate and keep the briefing management system up to date to reflect all changes.Job Requirements:
    • 8+ years of Executive Briefing Center experience for B2B technology companies.
    • Strong recent facilitation and presentation skills; has completed facilitation training.
    • Experience working with Sales team members and Executives.
    • Knowledgeable about the developments in the broader industry with the ability to link the NetApp portfolio with customer needs to create successful business outcomes.
      • Understanding of competitors and how NetApp's solutions and portfolio differentiate.
      • Has experience with a wide range of industry technologies and understands the differences between them as they relate to the customer's challenges they face and outcomes they desire.
      • Ability to understand client's technology solutions, and how emerging market trends and interdependencies impact customer's business outcomes.
      • Technical and engineering background in data management products and solutions.
      • Has a deep understanding of both business and market trend.
      • Ability and interest to learn new EBC technology solutions such as customized CMS tool, digital whiteboards, and hybrid hosting environments.
      • Possess strong technical background in industry solutions and products to be the conduit to the conversations taking place throughout the briefing to ensure the customer's objectives and challenges are being discussed and met.Compensation:The target salary range for this position is $137K - $177K. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity Employer:NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.Did you know...Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.Why NetApp?We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.If you want to help us build knowledge and solve big problems, let's talk.
        #J-18808-Ljbffr

Keywords: NetApp, Inc., San Jose , Executive Briefing Center Technical Briefing Manager, IT / Software / Systems , San Jose, California