Diagnostic Engineer, Field Service

Company: Tbwa Chiat/Day Inc
Location: Fremont
Posted on: February 1, 2025

Job Description:

Pebble is a sustainable living startup defining a new way to live, work and explore from anywhere with a 100% electric, hassle-free RV trailer. Built by a team of experts in both automotive and consumer technology, Pebble combines electrification with cutting-edge automotive technology for a travel trailer experience that removes the hassles RV trailer owners have struggled with for decades.At Pebble, we are building out the future of lighter, more flexible living. We see a world where your home can be anywhere you want to take it. Pebble blends the best of what it means to be at home, on the road, and off-grid into something useful and magical. This is a collective effort. Our team is dedicated to making not just products, but a lifestyle that is truly sustainable.If the idea of building out the future sparks your imagination and intersects with your skills, we'd love to meet you.Role: Diagnostic Engineer, Field ServiceLocation: Fremont, CAReports to: Director of ServiceSummaryAs Diagnostic Engineer for Field Service at Pebble, you will play a pivotal founding role in establishing our Diagnostic, Repair, and Field Service. You will be responsible for inspection, diagnosis, and repairs of Pebble RVs, both at our Fremont headquarters and in remote locations. As part of this role, you will have the unique opportunity to help build and scale the service organization, influencing not only technicians as they on-board, but our internal engineering and quality teams as well.Responsibilities

• Perform root cause analysis and work cross-functionally with software and hardware engineering teams to contain and remediate issues.
• Develop and implement comprehensive service strategies for the inspection, diagnosis, and repair of Pebble RVs, ensuring alignment with Pebble's business objectives.
• Maintain detailed operational records, managing the ordering of parts, tooling, and shop supplies to enhance service efficiency.
• Enhance battery support and technician training programs, providing field support for automotive high-voltage systems and training technicians on advanced battery service procedures.
• Collaborate with the Engineering, Manufacturing, and Quality teams to report findings and develop protocols, leading tactical field support and ensuring continuous improvement in service delivery.Experience
  • Degree in Mechanical or Electrical Engineering or equivalent experience.
  • Minimum 5 years of experience in EV manufacturing and one or more of the following environments - root cause analysis, product design and development, testing and validation, or technical project management; 8 years preferred.
  • Experience with fast-paced organizations and able to drive collaboration across functions and levels within the business.
  • Hands-on mindset - the role may require active involvement in tasks that demand practical participation.
  • Experience operating in remote locations with up to 50% travel required.Salary Range - Fremont, CA$90,000 - $126,000 USDApply for this job
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Keywords: Tbwa Chiat/Day Inc, San Jose , Diagnostic Engineer, Field Service, IT / Software / Systems , Fremont, California