Senior Technical Program Manager

Company: Intercom
Location: San Francisco
Posted on: January 31, 2025

Job Description:

What's the opportunity?We are seeking a Technical Program Manager (TPM) who can deliver results by removing roadblocks and enabling teams to move forward. This role will serve as connective tissue between Growth Engineering and Intercom's broader go-to-market motion. We aren't looking for traditional program managers that come with rigid methodologies, but rather someone who can create nimble, adaptable processes that evolve with our teams' needs. You'll drive high-impact initiatives by focusing on what works-maintaining clear communication, quick execution, and the ability to adapt rapidly to unlock wins for Intercom. We currently operate in a hybrid working model and we are open to our San Francisco, Chicago, or Dublin office.What will I be doing?

• Partner with engineering, revenue operations and product leaders to define high-impact initiatives and break down silos across the organization
• Drive execution of company-wide programs with a success-first mindset, adapting quickly to deliver clear wins
• Create lightweight, flexible structures that enable teams to deliver against business objectives
• Ensure projects have clear, impactful purposes, goals and milestones
• Gather and document functional specifications for high-impact programs, collaborating closely with technical teams to implement solutions, facilitate UAT and end to end testing
• Apply first-principles thinking to challenge existing processes and propose better ways of working
• Build scalable, repeatable systems that eliminate inefficiencies and help engineering teams continually improve operationally to support our GTM motionWhat skills do I need?
  • Strong technical acumen with understanding of system architecture, infrastructure, and core technologies
  • Excellent leadership and communication skills with ability to influence without authority
  • Ability to partner effectively with Engineering Managers and technical teams while maintaining broader business context
  • Proven track record of leading cross-functional programs and delivering high-stakes outcomes
  • Excellence in breaking down complex problems into actionable solutions while maintaining alignment with company goals
  • Experience streamlining processes and removing roadblocks to enable quick execution
  • Capability to evaluate technical feasibility, identify risks early, and navigate complex dependenciesBonus skills & attributes
    • Experience working with GTM systems and applications, particularly Salesforce
    • Understanding of Quote-To-Cash processes and supporting technologies
    • Hands-on experience with business-critical applications such as Stripe, SnowflakeBenefitsWe are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!
      • Competitive salary and meaningful equity
      • Comprehensive medical, dental, and vision coverage
      • Regular compensation reviews - great work is rewarded!
      • Flexible paid time off policy
      • Paid Parental Leave Program
      • 401k plan & match
      • In-office bicycle storage
      • Fun events for Intercomrades, friends, and family!The base salary range for candidates within the San Francisco Bay Area is $185,000 - $215,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
        #J-18808-Ljbffr

Keywords: Intercom, San Jose , Senior Technical Program Manager, IT / Software / Systems , San Francisco, California