Technical Account Manager

Company: Asana
Location: San Francisco
Posted on: January 8, 2025

Job Description:

Our Technical Account Management team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers' success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers' voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers' success, and we get there by exemplifying empathy with our customers.This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.What You'll Achieve

• Build and lead the technical relationships with Asana's strategic enterprise customers, earning trust and fostering long-term partnerships.
• Provide technical guidance on custom integrations, helping customers identify and mitigate risks in their technical approaches, and encourage new feature adoption through betas and pilots.
• Support customers throughout their lifecycle, rapidly resolving critical technical issues and coordinating cross-functional efforts to tackle complex problems.
• Offer early feedback to engineering and product teams to shape future products.About You
• 3+ years of experience in a customer-facing technical role (e.g., TAM, Solutions Engineer) managing key stakeholder relationships.
• Proficiency in at least two programming languages; able to read code and discuss technical concepts confidently with both developers and non-technical stakeholders.
• Strong communication skills and attention to detail, especially in written communication (please submit a cover letter-we read them!).
• Experience implementing SAML for authentication and SCIM for user provisioning.
• Project management expertise; skilled at driving internal and external partners to meet deadlines.
• Solid foundation in IT infrastructure, governance, and business process management.
• A creative approach to understanding customer requirements and implementing solutions, including change management and technical engagements.At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.What we'll offerOur comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.For this role, the estimated base salary range is between $133,000 - $169,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferencesThese are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.About usAsana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster.
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Keywords: Asana, San Jose , Technical Account Manager, IT / Software / Systems , San Francisco, California