Retail Operations Manager
Company: Thuma
Location: San Francisco
Posted on: November 19, 2024
Job Description:
Thuma is looking for a Retail Operations Manager to join our
lean, fast-growing team and lead the operations of our retail
stores. In this role, you will oversee the full spectrum of store
operations for both new and existing locations, playing a pivotal
role in their setup and success. Your core responsibilities will
include planning and executing new store openings, implementing
guest engagement flows, ensuring visual merchandising standards,
inventory management, systems operations, new product launches, and
assisting in team hiring, while ensuring a 6-star guest experience,
operational excellence, hitting store KPIs and reporting.Success in
this role requires exceptional communication skills, the ability to
collaborate with diverse stakeholders, and a proactive approach to
planning and meeting deadlines. The ideal candidate will have a
proven track record in retail operations, strong project management
skills, and the ability to juggle multiple tasks in a fast-paced
environment.Key Responsibilities:
- Create and manage store operations opening timelines to ensure
stores are ready by the target date. Oversee physical setup and
work cross-functionally on visual merchandising and inventory
setup, while coordinating fixtures and supplies to meet design and
functionality needs.
- Develop and refine guest communication strategies, including
creating and updating guest engagement flows and clienteling
guidelines for consistent interactions and to enhance the overall
guest experience.
- Set up and manage essential systems such as Shopify POS,
Calendly, Gladly, Banking Systems, and Verkada for foot traffic
monitoring, ensuring seamless integration and functionality for
store operations.
- Design inventory management processes, including product and
brand asset procurement. Oversee reordering to maintain optimal
stock levels for retail and caf-- operations, while managing
barcode systems and cycle counts.
- Work cross-functionally to maintain and enhance visual
merchandising standards, including the initial design, setup, and
continuous testing of new elements to improve guest
experience.
- Manage the execution of new product launches, ensuring cohesive
inventory, pricing, and display plans.
- Manage the integration of cafe operations with the retail
space. Develop comprehensive cafe plans, including supplier
sourcing, menu creation, and operational setup.
- Recruit, hire, and train staff for both retail and cafe
operations, developing standardized recruiting plans and training
programs. Manage team evaluations and continuous learning
opportunities.
- Build, standardize, and effectively share SOPs for efficient
store operations for retail expansion.
- Lead retail reporting efforts. Create frameworks and dashboards
tracking overall KPIs. Synthesize the data and share results with
senior leadership.What You'll Need:
- Proven experience in retail operations or store
management.
- Excellent written and verbal communication skills.
- Excellent project management skills with the ability to
prioritize, multitask, and meet deadlines.
- Strong system management skills, with proficiency in Shopify
POS, NetSuite and related tools.
- Experience in inventory management and process
optimization.
- Experience in hiring and training retail staff.
- A proactive approach to improving guest experience and store
operations.Salary: $120,000 - $140,000 a yearWhy Join
UsEquity/401k: Participation in employee stock option plan and our
401k program where we will match up to 6% of your
contributions.Benefits: Comprehensive medical, dental + vision
coverage options with generous employer contributions.Extras: 12
weeks of paid parental leave and company sponsored membership at
One Medical.Dream Setup: MacBook Air, Airpod Pros, Magic Mouse,
Magic Keyboard, Display Screen.Flex Time: Run errands as needed,
just get your stuff done.Flexible PTO: We believe healthy, happy,
relaxed people do better work.Hybrid: Flexibility to work between
your home and our office with everything you need to be successful
in both.Employee Discount: We provide an employee discount of 40%
off all Thuma products.Cell Phone Stipend: $100 per month to
recognize that you will use your cell phone for work related
things.Commute Reimbursement: Up to $150 per month for your commute
to our office.Room Upgrade: A complimentary product credit when you
start, worth up to $2,000.Who We AreThuma is a bedroom lifestyle
brand, offering customers Bed Time essentials and amenities
designed to celebrate life's simple pleasures through thoughtful
elevated design, quality craftsmanship, and modern convenience.We
recognize that people come with a wealth of knowledge and are
talented beyond the scope of a functional role. If this sounds like
you, we encourage you to apply even if your experience doesn't
precisely match our job description. We hire for integrity,
initiative, collaborative spirit, open mindedness, and willingness
to learn.Thuma is dedicated to going above and beyond to bring
people with diverse perspectives and unique experiences together to
do great work. We strive to create a sense of belonging by creating
an inclusive culture where everyone can be their authentic self and
by treating each and every team member with kindness, equity, and
respect, always.
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Keywords: Thuma, San Jose , Retail Operations Manager, Hospitality & Tourism , San Francisco, California
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