Senior Director of Product, Consumer AI

Company: PayPal
Location: San Jose
Posted on: April 8, 2025

Job Description:

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.Job Description Summary:PayPal is seeking an experienced and innovative Senior Director of Product for Consumer AI to lead the development and execution of AI and machine learning (ML) initiatives across PayPal and Venmo. Reporting directly to the VP of Consumer Core Experiences & Growth, this individual contributor role is pivotal in shaping both immediate and future consumer experiences through AI-driven innovation.Job Description:As a Senior Director, you will work collaboratively with cross-functional teams to enhance existing search and discovery experiences and imagine groundbreaking commerce solutions powered by AI. This is a high-impact role, requiring strategic vision, deep technical understanding, and a customer-first mindset.Day-to-Day Activities:

• AI/ML Strategy Development:

• Craft and drive the strategic roadmap for AI/ML initiatives across PayPal and Venmo's consumer ecosystem.
• Identify opportunities to leverage AI to improve search, discovery, and personalized commerce experiences.
• Enhancing Search and Discovery:
  • Collaborate with product, engineering, and data science teams to optimize current search and discovery features.
  • Analyze key performance metrics and implement innovative solutions to improve relevance, personalization, and usability.
  • Designing the Future of Consumer Commerce:
    • Lead the ideation and prototyping of future commerce experiences powered by generative AI and advanced ML capabilities.
    • Drive initiatives that integrate AI seamlessly into the customer journey to create unique and engaging experiences.
    • Cross-Functional Partnership:
      • Work with teams across PayPal and Venmo to align AI efforts with broader product strategies and objectives.
      • Act as the key advocate for AI-driven consumer experiences, fostering collaboration across the organization.
      • Execution and Measurement:
        • Develop clear roadmaps, ensuring timely execution of initiatives with measurable impact.
        • Continuously track and optimize the performance of AI-powered products based on user feedback and data-driven insights.
        • Thought Leadership:
          • Stay at the forefront of AI and commerce trends, identifying emerging technologies and market opportunities.
          • Serve as a subject matter expert, articulating the value and potential of AI-driven innovation to stakeholders at all levels.Expected Qualifications:
          • Experience:
            • 10+ years of product management experience, including 5+ years focused on AI/ML-driven initiatives.
            • Proven success in delivering impactful AI-powered consumer-facing products.
            • Technical and Strategic Skills:
              • Strong understanding of AI technologies, including machine learning, natural language processing, and generative AI.
              • Ability to develop a strategic vision for AI and translate it into actionable product plans.
              • Collaboration and Influence:
                • Exceptional communication skills, with experience influencing and aligning cross-functional teams.
                • Adept at balancing strategic vision with execution to deliver both short-term results and long-term innovation.
                • Customer-Centric Focus:
                  • Passionate about creating intuitive, delightful, and impactful consumer experiences.
                  • Data-driven, with a strong ability to derive insights from analytics and translate them into product improvements.What We Offer:
                    • A unique opportunity to lead transformative AI initiatives for two iconic brands: PayPal and Venmo.
                    • A high-impact individual contributor role with visibility and influence across the organization.
                    • A collaborative, fast-paced environment focused on innovation and shaping the future of consumer commerce.Additional Job Description:Subsidiary: PayPalTravel Percent: 0PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .The U.S. national annual pay range for this role is $144800 to $319000.For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .Who We Are: to learn more about our culture and community.Commitment to Diversity and Inclusion:PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please .We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
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Keywords: PayPal, San Jose , Senior Director of Product, Consumer AI, Executive , San Jose, California