Digital Experience Manager
Company: VirtualVocations
Location: San Francisco
Posted on: February 1, 2025
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Job Description:
A company is looking for a Digital Experience Center Manager to
oversee operations for a multi-tenant contact center.
Key Responsibilities
Build and maintain strong relationships with multiple tenants and
address their individual needs
Oversee contact center workflows, optimize scheduling, and enhance
operational efficiency
Analyze contact center metrics to identify trends and drive
improvements
Required Qualifications
Proven experience in managing a multi-tenant contact center or
similar environment
Strong understanding of contact center operations, workflows, and
technology platforms
Demonstrated ability to analyze data and implement changes
effectively
Experience with SLA and KPI management in a fast-paced,
client-facing role
Familiarity with regulatory compliance and risk management
processes
Keywords: VirtualVocations, San Jose , Digital Experience Manager, Executive , San Francisco, California
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