IT Manager

Company: Intrepid Ascent
Location: Berkeley
Posted on: January 19, 2025

Job Description:

About Intrepid AscentIntrepid Ascent, a multi-disciplinary team of passionate experts, provides consulting services to drive community health transformation. We partner with health and social service organizations to improve connections by leveraging technology and enhancing coordination and collaboration. Our services support clients implementing innovative approaches to cross-sector relationships, including data sharing across teams, organizations, and sectors to better serve individuals and improve health outcomes. We offer competitive pay, excellent benefits, and a strong company culture focused on long-term growth, collaboration, and positive social impact. We are headquartered in Berkeley, CA, with a fully remote and distributed team across multiple states.Job OverviewThe IT Manager will play a crucial role in supporting the technological infrastructure of our organization. This role involves managing device inventory, managing and provisioning application access and vendor relationships, providing tier 1 support to our staff of 35+ employees, administering mobile devices, and ensuring the security and functionality of IT systems. The ideal candidate is customer service-oriented and capable of troubleshooting issues effectively while maintaining a positive and professional demeanor. Prior experience in a remote environment is strongly preferred, as the IT Manager will be responsible for enabling seamless operations for a distributed workforce. This position requires a proactive problem-solver who thrives in a dynamic, fast-paced setting and is committed to maintaining high standards of service, security, and continuous improvement. This individual will champion Intrepid Ascent's core values of integrity, creativity, humility, growth, and community in all aspects of their work. Note that this position requires occasional travel to company events.Essential Duties and Responsibilities

• Device Inventory Management: Maintain an accurate and up-to-date inventory of company devices, including laptops, desktops, mobile devices, and peripherals. Coordinate device distribution, setup, and return processes for employees.
• Mobile Device Management: Oversee the administration of mobile devices, ensuring compliance with security protocols and company policies. Assist with onboarding and configuring new devices for employees.
• Application Management and Support: Serve as the team's subject matter expert supporting the use of and managing license provisioning for software applications, such as but not limited to: Microsoft Office, Adobe, Google Workspace, Box, Qualtrics, Harvest (time tracking and invoicing software), Salesforce, and Zoom.
• Cybersecurity Oversight: Monitor and enforce IT security measures and provide training to staff, including antivirus software updates, password management, multi-factor authentication, Single-Sign-On, and adherence to cybersecurity best practices. Identify and mitigate potential security risks to protect company data and systems.
• Tier 1 IT Support: Provide first-line troubleshooting for staff IT issues, including hardware, software, and connectivity problems. Respond promptly to IT inquiries and issues logged through internal communication channels, ensuring a customer-focused resolution process. Escalate complex issues to appropriate resources when necessary.
• Remote Work Enablement: Ensure smooth operation of IT systems for a fully remote workforce, including managing collaboration tools, video conferencing platforms, and VPN connections. Provide training and resources to help employees navigate technology-related challenges.
• Policy and Process Documentation: Develop and maintain IT policies, procedures, and user guides to standardize operations and enhance efficiency. Communicate updates effectively to all staff.
• Vendor and License Management: Coordinate with external vendors for IT services and equipment procurement. Manage software licenses and ensure timely renewals.
• Vendor Relationship Management: Manage relationships with software vendors to ensure that licenses are sufficient and up-to-date, levels of service are appropriate for staff needs, and that all contracts with these vendors are in good order.
• Proactive Problem-Solving: Identify trends in recurring issues, implement proactive solutions to reduce downtime, and collaborate with other departments to align IT services with organizational goals.
• Continuous Improvement: Stay up to date with emerging technologies and recommend upgrades or new tools to enhance the firm's IT capabilities. Propose cost-effective solutions to optimize IT operations and improve system reliability while aligning with organizational goals.
• Performs other duties as assigned.Qualifications
  • Bachelor's degree required, preferably in Information Technology or a related field.
  • Minimum 3 years experience in IT management, preferably in a remote or distributed workforce environment.
  • Knowledge and experience with cybersecurity, device management, and tier 1 support.
  • Proficiency with MDM platforms, VPNs, cloud-based tools, and ticketing systems.
  • Proficiency with management of both Mac OS and Windows operating systems, and administration of common business applications including Microsoft Office, Adobe, Google Workspace, Box, and Zoom.
  • Demonstrated customer service orientation with strong interpersonal and communication skills, focusing on timely issue resolution and user satisfaction.
  • Proven ability to work collaboratively with team members and end-users to understand needs and deliver effective IT solutions.
  • Relevant certifications such as CompTIA A+, Network+, and Security+ would be advantageous.
  • Prior exposure to or work in HIPAA-compliant environments would be advantageous.Who you will work with
    • You will be a key member of the Operations Team and part of a highly collaborative interdisciplinary organization, working with staff across departments to help ensure efficient and secure collaboration
    • This position reports to Katelyn May, Senior Director, Business IntelligenceWhy we think you will love working here
      • You will be part of a stellar team doing exciting work that makes a positive impact;
      • Our company combines a strong culture of collaboration and mutual support with high expectations; we celebrate each other's accomplishments!
      • You want to work with a great team and have the skills to be a trusted colleague who embraces challenges, learns from mistakes, and grows with our company.
      • Benefits include competitive pay, 401K, medical, dental, vision & life insurance for employees and their dependents covered at 100%, medical and dependent care Flexible Savings Accounts (FSAs).
      • In addition, we offer flexible time off and are committed to work-life balance, flexibility in getting work done, and respecting and valuing the life you want to live;
      • Stipends for home office expenses;
      • We are dedicated to your growth and career development in the form of training, coaching, and mentoring, and cultivating your confidence and knowledge;To apply, please submit a cover letter and resume. Applications without a cover letter will not be considered.Equal Employment OpportunityIntrepid Ascent is committed to equal employment opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified candidates without regard to actual or perceived race, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, military or veteran status, age, sex (including childbirth, breastfeeding, pregnancy, and related medical conditions), gender, gender identity, gender expression, sexual orientation, HIV-status, natural hair, genetic information or testing, domestic violence/sexual assault/ stalking victim status, and all other bases protected by federal, state, or local law, ordinance, or regulation.
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Keywords: Intrepid Ascent, San Jose , IT Manager, Executive , Berkeley, California