Account Manager
Company: Venteur
Location: San Francisco
Posted on: January 17, 2025
Job Description:
At Venteur, we're dedicated to transforming healthcare in
America. Our mission is to empower individuals to take control of
the trillions of dollars spent on their behalf but often decided by
human resources and brokers. We believe this will lead to better
outcomes for all individuals.The market transformation is just
starting. As we saw 40 years ago with the transition from
company-controlled retirement (pensions) to individual-empowered
retirement (401ks), new regulation has enabled healthcare to make
the same transition from group plans to a consumer-centric solution
- an Individual Coverage Health Reimbursement Arrangement (ICHRA).
Through our technology-led offering, our platform changes how
businesses offer health benefits, and how employees are empowered
to truly prioritize wellness and longevity.We're seeking passionate
individuals who thrive on exploration and learning to join us on
this journey. With an early-stage startup, opportunities for career
growth and advancement are immense along with the financial
benefits of being an early employee of a future giant in
technology. If you're a problem solver with empathetic
communication skills, we want you to help us pave the way toward a
healthier, more personalized future. Join Venteur and be part of
something truly transformative!This is an onsite role, where you
will collaborate with our CEO and a cross-functional team in our
San Francisco office.Our ValuesOur culture is our strength. That's
why we encourage the following values across our entire
organization:
- Approach Every Situation with Kindness
- Bias for Action
- Say "Yes" to the Hard Things
- Insist on the Highest Standards
- Strive for Empathy and Create Shared Understandings
- Leave the Campsite Better than When You Found it
- Earn Trust - and Keep It
- Have Each Other's BackAbout the RoleThe Account Manager at
Venteur is a high-visibility, high-impact role guiding our employer
customers to navigate offering innovative health benefits to their
employees.In this role, you will be responsible for the successful
onboarding and ongoing relationship management of our employer
partnerships. These partnerships are the heartbeat of our
organization. You'll act as a subject matter expert and advise our
new clients on best practices, change management, and training
options as you leverage data to ensure a successful onboarding and
transition to Venteur. Post-onboarding, you will work with the
business owner to share data on adoption, customer satisfaction,
and more broadly, the value-add impact of partnering with Venteur
as their benefits expert.Responsibilities
- Deploy your well-honed prioritization skills to manage multiple
urgent inquiries and ensure partnership requirements are met.
- Collaborate with partners and internal departments to define
onboarding project scope and develop solutions and processes to
support our customer promise.
- Coordinate, organize, and prioritize multiple concurrent
onboarding customers in a fast-paced environment.
- Track and communicate onboarding status, issues, risks, and
decisions to senior leadership in an agile, change-laden
environment.
- Stay up to date and quickly obtain proficiency in new
regulations, technologies, and tools as needed to meet business
needs.
- Provide ownership, oversight, reporting, escalation management,
and support for a portfolio of partnerships.Basic Requirements
- Bachelor's degree or equivalent professional experience
- 3+ years managing customer relationships or customer
implementation/onboarding processes
- Enthusiasm, aptitude, and attitude for a fast-paced,
ever-changing, high-growth startup work environment
- Demonstrated ability to quantify impact
- Experience with technologies and tools such as MS365 suite with
proficiency in Excel; HubSpot/Salesforce/CRM; Asana
- Ability to obtain Individual Health Insurance Producer License
(company facilitated)Bonus Qualifications
- Experience with B2B2C (especially in insurance or FinTech)
- Experience in healthcare insurance
- Marketing and/or Pre-Sales experience
- Reporting and Dashboard development
- HubSpot Administration experience
- Customer Success Ops experienceWhat We Offer
- Competitive salary: $90,000 - $100,000 per year
- Generous equity compensation
- Comprehensive benefits package, including health, dental, and
vision coverage
- 401(k) retirement plan
- Unlimited paid time off
- Opportunities for professional development and growth
- Offsite company trips$90,000 - $100,000 a yearEqual Opportunity
Employer:Venteur is an equal-opportunity employer committed to
diversity and inclusion. We welcome applicants from all backgrounds
and identities, and we do not discriminate on the basis of age,
race, gender, religion, sexual orientation, disability, or any
other protected status.How to Apply:If you're excited about the
opportunity to join our team and help shape the future of
healthcare, please submit your resume and include a cover letter
that explains how your experience has impacted customers or end
users, and why you're interested in working at Venteur.Please note
that we can only consider applicants who are located within the
United States due to strict compliance requirements related to our
industry.
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Keywords: Venteur, San Jose , Account Manager, Executive , San Francisco, California
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