Assistant Manager: Customer Experience
Company: World Market
Location: Santa Cruz
Posted on: October 18, 2024
Job Description:
Assistant Manager: Customer Experience Apply locations CA, Santa
Cruz, 450 River St Time type: Full time Posted on: Posted 25 Days
Ago Job requisition id: RU-0101684 Who We AreFor over 60 years, we
have curated a unique marketplace filled with inspiring finds for
the home decorator, entertainer, and gifter. From international
foods and hand-picked wine and beverages to artisan furniture and
on-trend d--cor, we offer a high-quality assortment at a great
value you won't find anywhere else. And, while diversity of product
is critical to our success as a retail brand, it is our culture of
diversity and belonging that allows us to thrive as a team. Each
and every individual's contributions and unique perspective matter
and inspire us to be inclusive, collaborative, open-minded,
adaptable, honest, and respectful. What You'll Do
- In partnership with the Store Manager, model and lead a
customer-first selling culture through effective routines, visual
brand standards, and engagement behaviors.
- Assess and analyze business trends utilizing all available
reporting to problem-solve business opportunities and take
appropriate action.
- Consistently exemplify, maintain, and foster the culture and
values of World Market.
- Recruit, develop, and retain a high-performance,
customer-focused team that aligns with our company values through
training, recognition, and performance management.
- Support and maintain a safe work environment through ongoing
safety training, awareness, and accountability.
- Plan for and execute daily business tasks and duties assigned
by and in the absence of the Store Manager.
- Additional duties and responsibilities as assigned by and in
the absence of the Store Manager. Essential Duties and
Responsibilities of Customer Experience
- Leverage all available resources to inform and educate the team
on product knowledge, selling/engagement behaviors, and business
priorities/goals.
- Ensure all associates utilize company tools and technology to
deliver an exceptional customer experience.
- Validate successful deployment of all omnichannel initiatives,
including AOS and BOPIS add-on selling behaviors.
- Drive customer engagement behaviors to support all loyalty
initiatives. What You'll Bring
- Leadership skills including: Excellent customer experience
behaviors, a strong sense of urgency, attention to detail, creative
problem solving, sound decision-making skills that align with
strategic initiatives, effective delegation and validation, and the
ability to execute daily priorities efficiently.
- Minimum of 2+ years of relevant leadership experience in a
fast-paced specialty retail selling culture is preferred.
- Ability to work a flexible schedule, including nights and
weekends, depending upon the needs of the business.
- Minimum Age: 21 years.
- Ability to lift up to 40 lbs. Why We Love It
- Flexible scheduling to support your work-life balance.
- Associate discount to World Market!
- A fun and supportive work environment where you feel welcome
and safe.
- A culture of inclusion that empowers you to be your best
authentic self.
- Eligible associates are offered Medical and Dental Insurance,
Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee
Assistance, and more. Hourly Pay Range is $21.00-$25.00 Part-time
associates are eligible to participate in the Company's 401(k)
retirement savings plan after working 250 hours within their first
three (3) months of employment. Benefits for full-time employment
on the first of the month following 30 days of continuous
employment include offerings for programs including Medical,
Dental, Vision, Prescription Drug, Life Insurance, Flexible
Spending, Commuter Benefits and Employee Assistance. If you need
reasonable accommodations to complete the online application,
please contact the Human Resource Department: Phone: 1-833-680-2399
Email: hrsupport@worldmarket.com This email address is only to
request reasonable accommodation for the application process due to
a medical condition. If you do not need a reasonable accommodation
for such reason, please use the apply button below to complete an
application and upload your resume. An Equal Opportunity Employer
It is the policy of World Market, LLC. to recruit, hire, train,
promote, transfer and compensate our associates without regard to
race, color, creed, religion, national origin, age, sex, gender
identity, genetic information, marital status, lawful alien status,
sexual orientation, physical or mental disability, citizenship
status, veteran status, employment status or any other basis
prohibited by applicable law. Our merchants search the globe for
design inspiration, emerging trends, time-honored handicrafts, and
foods and beverages that are beloved by different cultures and
countries. Their mission is to provide a spirited shopping
environment where customers can discover great quality and great
value in our ever-changing, unique marketplace. We plan to continue
growing with more stores opening in more places!
#J-18808-Ljbffr
Keywords: World Market, San Jose , Assistant Manager: Customer Experience, Executive , Santa Cruz, California
Didn't find what you're looking for? Search again!
Loading more jobs...