Customer Advocate
Company: Community Choice Financial Family of Brands
Location: San Jose
Posted on: May 4, 2024
Job Description:
Overview: As a Customer Service Representative, you will play an
essential part in ensuring that our loyal and new customers receive
the best service possible while accessing the financial products
they need. You will serve as an extension of the brand by exuding
our shared values and participating in Company programs that
support customer advocacy, store growth, and personal development.
Your upbeat and customer-focused personality will help set the
stage for a positive, respectful environment that will give you the
power to build a rewarding career with performance-based
advancement. Responsibilities: Provide an exceptional customer
experience throughout the full cycle of the loan or pawn process by
educating consumers and making recommendations based on their
financial needs. Assist in customer account management
(collections) by accepting payments, monitoring, and managing
customer appointments. Work to meet Company set performance
standards by leveraging business-to-business partnership
opportunities, obtaining referrals, and participating in and
hosting in-store and community events. Develop customer
relationships to build new business, maintain store profitability,
and further brand loyalty and recognition. Enter and maintain
customer information in the Point-of-Sale system(s) with accuracy
and integrity. Uphold compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations.Participate in ongoing trainings to stay up to date on
our products and processes. Work efficiently in a rapidly changing
and fast-paced environment and handle multiple challenging tasks
with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact
with customers and Team Members at all levels. Ability to maintain
a full-time work schedule with regular in-person attendance,
including some weekend hours, is required for this position. A
full-time work schedule for this position includes, at a minimum,
40 hours per week*. *Store hours, schedules, and/or the minimum
number of hours required for this position may be subject to change
by brand entity and at the sole discretion of the Company. Speak
with your recruiter for the most up-to-date hourly requirements.
Qualifications:
- High School Diploma or equivalent
requiredExcellent verbal and written communication skillsAbility to
maintain a professional and courteous behavior with customers and
peersAbility to work phone, Point of Sale, Microsoft Office, and
other systemsMust be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required (certain state and local applicant exemptions may
apply)Physical demands for this position frequently include: the
ability to remain in a stationary position, the ability to lift and
move up to 25 pounds, the ability to move about freely inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard. Preferred Qualifications and Skills
- Six months of customer service and/or cash handling
experience
- Experience in retail, financial services, loans, banking/bank
teller, or service industry What We Offer: Our Benefits Include*: A
comprehensive new hire training program designed to help set you up
for successAccess to a robust learning management system, full of
e-learning modules and training programs to help boost your
professional and personal developmentPaid on-the-job training &
professional development programsMultiple coverage levels for
Medical, Dental, & VisionGroup Health & Wellness Program, plus
special savings on retail items, travel, entertainment, and
moreTraditional 401(k) and Roth 401(k) with Company matchOptions
for Flexible Spending Accounts and Health Savings AccountsBasic and
AD&D Life InsuranceOptional pet insuranceVoluntary benefits,
including short-term and long-term disability insurance, accident,
critical illness, and hospital confinement insurancePaid Time Off
(Accrue approximately 6* days in your first year of employment,
plus additional days in following years. Eight days in CA, CO, AZ,
MI, and OR.)Diverse Culture and Inclusive Environment*Based on
current benefit offering, which is subject to change with or
without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements. Our
Compensation The pay range for this position is $17 to $20 per hour
in California.Exact compensation may vary based on education,
skill, and experience. The compensation range listed represents
only the base pay for this position, which is just one of the many
elements of the Community Choice Financial - Family of Brands Total
Compensation package. About Us The Community Choice Financial -
Family of Brands ("CCF" or the "Company") is a leading retailer of
financial services to unbanked and underbanked consumers. CFF is
the parent company to eleven brands including Cash 1 -, Check Into
Cash -, CheckSmart -, Easy Money -, InstaLoan -, Rapid Cash -, and
Speedy Cash -, TitleBucks -, and TitleMax -. With more than 1,700
retail storefronts and several online products available in 20+
states, CCF is steadfast in our commitment to help people across
the country get access to the short-term financial services they
need when they need it the most. The information contained herein
is not intended to be an all-inclusive list of the duties and
responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements, skills
and abilities included have been determined to illustrate the
minimal standards required to successfully perform the position.
Important: The Community Choice Financial - Family of Brands will
never ask you for banking or other payment information at any point
during the interview or hiring process, nor will we conduct an
interview via text message. Any official email correspondence will
come from the domains @ccfi.com, @titlemax.com or @titlemax.biz.
In-store positions are in-person only, remote options not
available. The Community Choice Financial - Family of Brands is
committed to providing an inclusive workplace free of
discrimination based on race, color, religion, sex, age, national
origin, military status, disability, pregnancy, sexual orientation,
gender identity or expression, genetic information or any other
characteristic protected by applicable law. Candidates of all
background are encouraged to apply. CCFI Companies, LLC is an equal
opportunity employer.
Keywords: Community Choice Financial Family of Brands, San Jose , Customer Advocate, Other , San Jose, California
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